Here are some of the most frequently asked questions by users when visiting this site. If your question remains unanswered please contact us on 0791 273 3521, on-line contact form or via e-mail;

Security is of paramount importance to us, that’s why our website is hosted on a web server integrated with Secure Socket Layer (SSL) and Advanced Encryption Service (AES) offering maximum 256-bit data encryption.

Please refer to our Privacy & Cookies policy which sets out how we collect, store, use and protect personal data information when you use this website in compliance with General Data Protection Regulation (GDPR) framework.  We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that data will only be used in accordance with this privacy statement.

We use high quality materials including genuine inks which the manufacturer description states as scratch, chemical & strong water resistance with 3-year outdoor durability for a broad range of coated and uncoated media.

To ensure GDPR compliance, we need to maintain list of registered users to ensure personal data is handled, stored, protected and updated as defined in the regulations.

You will be required to register account to purchase goods and services.  This will also provide you with historic purchase information.

When you enter a password there are four indicators to help you with choosing a password;  Very Weak, Weak, Medium and Strong.  Password length is minimum 7 characters and use of upper case, lower case, number and symbols is advised to strengthen password.  All passwords are stored encrypted in our secure database.

Two-factor authentication, or 2FA, adds a second layer of security to user accounts. It requires them to not only enter their password, but also a second piece of information only they have access to. An account protected by 2FA is virtually impossible to compromise. Even if an attacker discovers your username and password somehow, they still can’t log in.

 TOTP-Based Authenticator App

2FA feature leverages authenticator applications and services that support the time-based one-time password (TOTP) standard. There are many of them to choose from on the market; Google Authenticator (recommended) and Duo Mobile are just a few.

Once registered, download your preferred authenticator app from Google Play or Apple Store.  In ‘My Account’, enable 2FA authentication and scan either QR code or bar code to activate. 


  • Enabling 2FA activation and downloading app must be completed within 10 days otherwise access will be automatically locked.
  • You will also have have access to three emergency codes that can be used. Keep them in a safe place; if you lose your authentication device, then you can use them to log in. These can only be used once each.

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Items prior to payment can be added or removed before an order has been placed.  Once the order has been placed you will not be able to edit the order.  If you wish to cancel, as long as we have not started to process your order you may request cancellation.

Yes, please send your requirements (product SKU code, size, colour and placement location confirmation) to for a quotation.

Yes, low resolution images may lead to pixelation if size is increased and as such we strongly advise use of high resolution images.  Please ensure minimum resolution of 300 dpi and 3mm bleed is applied around the artwork to allow for trimming.  Files must be provided in flattened or outline format.

We can process prints using AI, EPS, PDF, PSD and JPG files.  You must select CMYK as default format for printing.  Please do not supply in RGB format such as PNG as this is for screens only.

To ensure prints reach you in perfect condition we operate on demand print service.  We will process your order once checkout has been completed. 

Please refer to Delivery Information for details. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

We accept:

  • Cash
  • Debit and Credit cards via Paypal
  • Bank Transfer – HSBC Business Account (Sort Code: 40-45-19    Account number: 52761408)
  • Cheques (payable to ‘Iconic Prints Limited’)

We estimate cheques may take 3-5 business days to clear and subject to banking system processing procedures.  Order processing will commence once funds have cleared. 

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to our system for your order. It’s fast, easy & secure.

It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal. By using PayPal, we can process & deliver your orders to you in a shorter time. PayPal is the easiest & most secure way to make payment online. No account needed.

For more details, please refer to PayPal for details.

At Islamic Artwork, it is our mission to provide customers with the best quality materials at the best possible prices.

Within the print industry quality of hardware, print media and print settings during production runs differs from supplier to supplier.  For these reasons, we do not offer price match and the listed price is the best price we can provide for low order volumes.

We take such matters very seriously and will look into individual cases thoroughly. Each time order is dispatched we retain receipt from our couriers as proof of dispatch. In the event of lost mail, we will try to locate item with the delivery team and if there’s a clear indication that your order is indeed lost we will work with you in processing compensation claim from Couriers.  Once claim has been approved we will re-send the order to you at no extra cost (subject to availability).  If a replacement cannot be supplied we will process a refund.

We are online business only and as such all items will be posted out to you.  Collection in person is not available at this time.

Our website is integrated with Paypal payment gateway providing you with peace of mind.  Once you are ready to checkout you will be redirected to Paypal  platform wherein you will need to enter card number, name, valid from date and/or expiry date plus three digit code on the back of the card.  Paypal will authorise payment remotely on their secure servers and upon successful payment automatically redirect you back to our site to confirm the order.  Rest assured, at NO POINT will we have sight of transaction details or store your payment card details on our systems.  Once approved, we will commence order processing activities. 

Yes, to ensure compliance with GDPR we are registered with the Information Commissioners Office.

GDPR ICO Registration Certificate

The first time you place an order the checkout process will provide you with option to create a new account. 

Alternatively, you may register under ‘My Account’ option.

To ensure your account remains secure you will be prompted to enter a password with your user id.  Password will consist of characters and symbols and is considered case sensitive.

This method enhances security level.

When you enter a password there are four indicators to help you with choosing a password;  Very Weak, Weak, Medium and Strong.  Password length is minimum 7 characters and use of upper case, lower case, number and symbols is advised to strengthen password.  All passwords are stored encrypted in our secure database.

After logging into your account, the status of your checkout history can be found under ‘Orders’.

From time to time, we may offer promotional codes which must be added during checkout process. We strongly recommend you double check codes have been applied successfully prior to checkout as this cannot be applied once checkout has been completed.

In line with HMRC regulations we are currently exempt from VAT registration.  On this basis, invoices will not show VAT amount and will not be added to your receipt.  We use professional accountants and should the status change we will update our accounting process accordingly.

Unfortunately this is not possible as we can only provide full 12 month warranty on products including base layers and artwork prints wherein material is brand new, unused and we have full end to end control.  To ensure stable production environment we cannot accept media due to possible contamination which could cause damage to sensitive machines used during order process.

The machines we use provide printing capability width of 1.62 Metres (64 Inches).  Actual print width will be determined by the maximum width of the available media less media clamp dimensions.  Please contact us to clairfy any concerns you may have.

Please contact us with your requirements and we will provide you with a quotation based on complexity.

Important Note:

  • Product images shown on this website are for illustrations purposes only.
  • Please ensure you select the correct size and print media prior to checkout as we operate on demand print service.  Refunds and exchanges are exempt from our returns policy on this basis.

From time to time, we may offer discount coupons or free delivery (UK only) as per terms and conditions of the offer. If you return part or entire order and no faults are identified then refund will be subjected to reduction based on delivery costs we have incurred in fulfilling the order.

We do not offer credit and for this reason orders will only be dispatched once goods have been paid for in full.

If you are considering large bulk purchase then please contact us, we will review your request and if possible we may offer a discount as productions cost may be offset with large print runs.  This request will be reviewed on case by case basis.

In addition to 30 day money back guarantee, all products carry 12 month print or manufacturers warranty as standard.  Please return the item and we will try and repair issue in the first instance.  If item is beyond repair then we will offer either replacement or a refund at our discretion.

Our website uses some of the latest graphics and content  which may not be supported in lower version of browsers, it is recommended that you install latest versions of your preferred browser.  If you experience any problems please contact us and we will attempt to resolved issue as soon as possible.

Privacy Preference Center

Strictly Necessary

1. The EU Cookie Legislation is a directive from the European Union to protect online privacy.

2. GDPR legislation to improve protection of EU subjects’ rights in handling and process personal data safely and securely.

3. Security plugin provides the best protection available for our website.

1. eucookielaw, 2. gdpr[allowed_cookies], gdpr[consent_types] 3. wfwaf-authcookie-(hash), wf_loginalerted_(hash), wfCBLBypass


1. Integration with for anonymous website analysis for insight of your use of our products and services to assist with inventory control, software enchancements, promotional and marketing efforts.

tk_ai - Stores a randomly-generated anonymous ID. This is only used within the administration consoles and is used for general analytics.
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2. administration configuration.

1. CONSENT, NID 2. wp-settings-[id], wp-settings-time-[id], wordpress_logged_in*


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We are in the process of classifying individual cookies with our service providers.

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We would love to send you information on latest products and services, discount codes and exclusive offers by e-mail, phone, SMS text

GDPR Marketing Consent Management

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